Support

We’re here to help with Playflix

Find quick answers below or contact our support team. Playflix is a catalog app for movies and TV series—no streaming, no downloads.

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Most common issues

• App won’t load content
• Trailers not playing
• Search results missing
• Incorrect title details

Fast troubleshooting

• Check your internet connection
• Force close and reopen the app
• Update to the latest version
• Restart your device

FAQs

Quick answers about how Playflix works.

Does Playflix stream movies or TV shows?⌄

No. Playflix is a catalog app. It helps you discover titles and view information such as synopsis, cast, trailers, and TMDB scores.

Why is some information missing or outdated?⌄

Title details depend on third-party metadata and may change over time. If you spot an issue, contact support with the title name and what looks wrong.

Trailers won’t play—what should I do?⌄

First, confirm you’re online. Then try closing and reopening the app. If the issue persists, update the app and restart your device. Some trailers may be unavailable in certain regions or temporarily removed by the provider.

How do I report a bug?⌄

Email us at [email protected] with your device model, OS version, app version, and steps to reproduce.

Do you collect personal data?⌄

Please see our Privacy Policy for details about what information is processed and why.